'There came unto him a woman having an alabaster box of very precious ointment, and poured it on his head...' Matthew 26:7
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. If you have purchased an online deal, including but not limited to Groupon or Living Social, and you do not provide a 24 hour notice, you forfeit your voucher and it will be marked as redeemed.
Anyone who either forget or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment. If you have purchased an online deal, including but not limited to Groupon or Living Social, and you forget or consciously choose to forgo your appointment for whatever reason , you forfeit your voucher and it will be marked as redeemed.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.